What we do

An MVP is a voice for those who use maternity services to ensure they are created and shaped by the families that use them.

Volunteer service user representatives collect feedback from families who are using or have used local maternity services in recent years about the care they received during  pregnancy, birth and the first few of weeks after birth.

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We share this feedback anonymously with the maternity teams at the hospital, in community and with the Clinical Commisioning Group (who fund the services) to see where things are working well and where improvements and changes need to be made. 

We ask for people to tell us the following:

- what was good about your maternity care experience?
- what, if anything, wasn't good?
- what ideas do you have for improvement?

We don't discuss individual cases and we are not part of the complaints process. We look for themes in feedback and for good ideas to improve maternity care.

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Our team of parents, service providers, commissioners and community organisations then work together to change and develop care to ensure maternity services are centred around the people using them and meeting their needs.